Can a director be too good?

Have a great manager can increase productivity. But last week, I heard of a society in chaos because of a manager who wanted to be kind.

Here's the scoop: A local company, was acquired by a national company. The office staff has grown, and the director who used to have only a small staff now manages an office of over 20 people. And after six months of this new management, things are in chaos.

You see, this manager is reluctant to face the problems. He who arrive late and leave early. Some call in sick too see you in town when they are "under the weather". Employees, other than they do their jobs well, have brought these issues to the manager, who promises to talk to the offenders themselves - but do not follow through. The main producers are ready to leave in frustration because they are overworked and have no support. The motivation is at a lower level.

What is happening? This is a predictable response from a person who is a big supporter, but also avoids potential conflicts. He does not want to upset anyone. Unfortunately, is taking the most productive of his people, in their eyes, protecting the slackers.

No one ever wants to create negative outcomes. If you are a manager, please follow these simple rules to motivate people.

1. Set clear expectations about job performance. Each position must have a job description that includes not only what must be done, but as must be done.

2. Have and enforce a process written about the timeliness, appearance and personal responsibility.

3. Reward people who perform well. These are the people to receive awards, compliments and support.

4. Promptly deal with unwanted behavior. No matter if it was intentional or unintentional. Undesirable behavior that goes unchecked impacts the motivation of others.

5. Develop "Rules of the Game" for your company. These are the guidelines for creating a healthy environment and creating win-win relationships. Example: "avoid gossip raise issues directly to the person who can do something about it ..

6. Managers can benefit from understanding their own personality patterns and those of his team.

Unfortunately, it's too late for the company in this article. Their top producers are already demotivated and will remain only until they can find other jobs.

Having only one poorly trained operator could cost this company millions in lost revenue - something that the leaders could have avoided with a relatively inexpensive and training systems .......